FAQs

Frequently Asked Questions (FAQs)

Welcome to the EZ Shop Help Center! Below are answers to the most commonly asked questions about our products, shipping, returns, payments, and more.

1. Do you offer free shipping?

Yes! EZ Shop offers free standard shipping on all orders within the contiguous United States. No minimum purchase is required. Orders typically arrive within 4–9 business days after dispatch.

2. How long will it take to receive my order?

Orders are processed within 1 business day. Once shipped, delivery typically takes 4–9 business days, depending on your location and the shipping carrier. You'll receive tracking information via email once your order is dispatched.

3. What payment methods do you accept?

We accept a variety of secure payment methods including:

• Shop Pay
• Apple Pay
• Visa, MasterCard, American Express, Discover

All transactions are protected by SSL encryption to ensure your personal and payment information is secure.

4. Can I return my order if I change my mind?

Yes! We accept returns within 30 days of delivery for both defective and non-defective items.

• If the item is defective or incorrect, we’ll provide a free return label.
• If it’s due to customer remorse, you’ll be responsible for return shipping.

For full details, see our Return & Refund Policy.

5. How do I track my order?

Once your order is shipped, you’ll receive a Shipment Confirmation Email with a tracking number and carrier details. You can also track your order anytime through your EZ Shop account or our Track Your Order page.

6. Is my purchase covered under warranty?

Yes! All EZ Shop products come with a 1-year limited warranty.

• EZ Shop Plus+ members receive an additional 1-year warranty.
• Massage chairs valued over $1,000 include a 3-year warranty
• Mini split air conditioners include up to 8 years compressor warranty

Check our Warranty Policy for full details.

7. How can I contact customer support?

You can reach our support team via:

• Email: info@e-zshop.com
• Phone: +1 318-341-8182
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (local time)

We aim to respond to all inquiries within 48 hours.