Warranty & Guarantee Policy

At EZ Shop, we are committed to delivering outstanding quality and service. Your satisfaction is our top priority, and we back that commitment with our customer-first guarantee and product warranty.

Our Satisfaction Guarantee

We proudly stand behind our EZ Shop branded products and services with a 100% satisfaction guarantee.

If you are not completely satisfied with your purchase or experience, simply contact our support team at service@ezshop.com. We will not stop working until we resolve your issue and ensure you're fully satisfied.

30-Day Return Guarantee

EZ Shop offers a 30-day return guarantee from the date of delivery.

If any item fails to meet your expectations within that time:

Our goal is to make sure every customer enjoys a comfortable, pleasant lifestyle experience with EZ Shop, supported by innovative design and outstanding customer care.

Fast Support Response

We guarantee a response within 48 hours of your inquiry. Our customer support team is here not just for your current order, but to assist and guide you for years to come.

Privacy Guarantee

Your privacy is important to us. EZ Shop promises to:

  • Never distribute or share your email address, order details, or any personal information
  • Never discuss your situation with third parties
  • Always treat you with the utmost respect and confidentiality

Please refer to our Privacy Policy for more information on how we protect your data.

EZ Shop Care – Product Warranty

EZ Shop products are backed by our EZ Shop Care Limited Warranty, which covers defects in materials or workmanship under normal residential use:

  • Standard Warranty:
    All EZ Shop products are covered for 1 year from the date of purchase
  • EZ Shop Plus+ Members:
    Enjoy an additional 1-year warranty (total of 2 years)

Conditions:

  • Warranty is valid only for purchases made directly on ezshop.com
  • Warranty is non-transferable
  • Product must be used for its intended purpose and under normal usage conditions

Warranty does not cover:

  • Damage caused by misuse, abuse, neglect, accidents, or unauthorized repairs
  • Commercial or non-residential use
  • Modifications or improper installation

Product-Specific Warranty Terms

Massage Chairs (Valued Over $1,000):
Covered by a 3-year EZ Shop Care warranty

Mini Split Air Conditioners:

  • 8 years warranty on the compressor
  • 5 years warranty on parts

Applies to item numbers: 32796185, 84312657, 57468913, 91765348, 43127698, 14576239, 35916724, 65324781, 41728536, 29843657, 58193724, 36879521, 13847269, 46052718, 53792810, 56183940, 82365714

Need Help?

For warranty or guarantee support, contact us directly at:

Email: service@ezshop.com
Phone: +1 318-341-8182
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

We are committed to resolving your concerns quickly, thoroughly, and respectfully.