Refund policy

EZ Shop – Refund & Return Policy

Thank you for shopping at EZ Shop. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below for details on eligibility, procedures, and timelines.

Do You Accept Returns?

Yes, EZ Shop accepts returns for both defective and non-defective products within 30 days of the delivery date.

To be eligible:

  • The item must be unused, in its original condition, and in the original packaging
  • You must include the original order confirmation or packing slip

Accepted Return Reasons

  • Customer Remorse (e.g. changed your mind, wrong item ordered)
    → Customer is responsible for return shipping cost
  • Defective, Damaged, or Incorrect Items
    → EZ Shop provides a free return shipping label

How to Initiate a Return

  1. Contact Us: Email our return team at info@e-zshop.com within 30 days of delivery to initiate your return.
  2. Get Return Authorization: Upon approval, you’ll receive a Return Authorization (RA) number along with return instructions.
  3. Package the Item: Pack the product securely in its original packaging, including any accessories.
  4. Label the Package: Clearly write the RA number on the outside of the package.
  5. Shipping Responsibility:
  • For customer remorse, the buyer covers return shipping and must use a trackable shipping service
  • For damaged, defective, or incorrect items, EZ Shop will provide a pre-paid return label

Do You Accept Exchanges?

Yes, we offer exchanges for defective, damaged, or incorrectly shipped items only.

For other reasons:

  • Please first initiate a return
  • Once approved, place a new order for your desired item

Return Method

  • By Post (mail return only)
  • Customers must ship the item back with the RA number clearly labeled
  • A trackable shipping method is strongly recommended

Return Label Policy

Return Reason Label Provided By
Defective/Damaged/Incorrect Item EZ Shop (free label)
Customer Remorse / Changed Mind Customer (at own cost)

Restocking Fee

  • No, we do not charge any restocking fees

Refund Process

Once your returned item is received and inspected:

  • We will notify you via email regarding the approval or rejection of your refund
  • If approved, a refund will be issued to your original payment method within 10 business days

Non-Refundable Items

The following items are not eligible for return or refund:

  • Customized or altered items (without prior agreement)
  • Sale items or promotional gift cards

Damaged or Defective Items

If your item arrives damaged:

  • Document the damage immediately upon delivery
  • Notify us within 3 business days with clear photos and a description
  • Email: info@e-zshop.com
    We’ll resolve the issue by providing a replacement or a full refund after reviewing your claim.

Cancellations

Orders may be cancelled before shipment at no cost.
To cancel, contact us within 24 hours of placing your order via:

Questions or Help?

We’re happy to assist you with any concerns related to returns or refunds.

Business Name: EZ Shop
Business Address: 900 E county line rd suite 140, Ridgeland Ms 39157
Email: info@e-zshop.com
Phone: +1 318-341-8182
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM